Frequently Asked Questions

• Requirements To Use
  Minimum System Requirements
  
  You must have Adobe Acrobat 4 or higher installed in order to use the PDF resources provided by learningpage.com. Adobe's Web site has a minimum system requirements page that discusses the minimum resources necessary.
  
  Make sure that at least 50 percent of the system resources are free when printing from an Acrobat viewer. If the system resources are below 50 percent, exit from all applications other than the Acrobat viewer. You may need to restart Windows for it to reflect freed system resources.
  
  Make sure that plenty of free hard disk space is available. All Windows applications create temporary files when printing; these are stored on the computer's free hard disk space. Adobe recommends that free hard disk space be equivalent to at least three to five times the size of the file you're printing. Also, Windows 95, Windows 98, and Windows NT require additional disk space to manage virtual memory. Adobe recommends that at least 25 MB of disk space is free for virtual memory management.
  
  Acrobat Tutorial
  
  We have a basic tutorial on how to use Acrobat Reader that you can view.
  
  
• Membership Issues
  Manage Newsletter E-Mail
  If you are a Learning Page member, and you would like to Subscribe/Unsubscribe to the Learning Page newsletter you may do so here.
  
  Change E-Mail Address
  You may change your e-mail address here.
  
  
• Printing Issues
  Have These .PDF Files Been Tested?
  Yes. All PDFs have been successfully test printed from both a PC (Dell 4100/128mb RAM running Windows 2000) and/or a Macintosh (various) to an Epson C40 inkjet printer.
  
  PDF is Blank
  If your PDF is just showing up as a blank page, the first thing to check is that you are waiting long enough for it to show up. Some of the larger PDFs are 1.5 megabytes; they can take several minutes to download on a modem connection. If you try waiting for a couple of minutes and nothing ever shows up, the next step is to clear your cache. It is also a good idea to only have one version of Acrobat Reader installed. Multiple versions can cause conflicts.
  
  Pictures Don't Print
  Pictures Print Black
  Pictures Print Garbled
  
  All three of these issues are generally related to low system resources (such as RAM or hard drive space). The best way to deal with these issues is usually to download the PDF in question to your Documents folder and print it from within Acrobat Reader instead of your browser window.
  
  

  • - To do this, navigate to the PDF you wish to print on the learningpage.com Web site.
  • - Right-click the link of the PDF and choose "Save Transfer As..." from the menu.
  • - Save the PDF to your Documents folder.
  • - Close all open windows.
  • - Launch Acrobat from the Programs submenu under the Start button.
  • - From within Acrobat, choose File->Open, navigate to the Documents folder, and open the PDF you just downloaded.
  • - You should now be able to print from your PDF. Start by just printing the first page that previously gave you trouble.

  
  Additional Troubleshooting Steps
  If your PDF still won't print, you can try Print As Image, reducing your print resolution, or installing Acrobat 4.05.
  
  

  • Print as Image - To print as image, choose the Print menu item and look in the upper right corner of the Print window. You should see a check-mark item called Print as Image. Put a check mark by the Print as Image item and try reprinting your problem page. The text may look a little fuzzier, but hopefully the page will print.

  
  
  
  

  • Reduce Resolotion - To reduce your print resolution, in the Print window, select the Properties button. Somewhere in this area, there should be a DPI setting, possibly under an "Advanced" tab. Our images are either 150 dpi or 300 dpi, so choosing a print resolution higher than 300 dpi only creates larger and slower print jobs.

  
  
  
  

  • Download Acrobat 4 - Finally, if all else fails, you might also try uninstalling Acrobat 5 and installing Acrobat 4 instead. We have had at least one reader write in to say that she fixed her printing problems on two different machines by taking this step. Be sure to use the uninstaller for Acrobat 5 before installing Acrobat.

  
  
  
• Downloading Issues
  No Log In Window
  When you attempt to Log In, a small window should pop up and ask you for your username and password. If you have your security options set to "low" in Internet Explorer, you may not receive this window, and instead you will receive an "Unauthorized" message. To make sure your security options are set correctly, please do the following: In Microsoft Internet Explorer, go to Tools>Internet Options. In this window, click on the Security tab. In this window, scroll all the way to the bottom of the selectable options to User Authentication>Logon. There should be four selectable options. Make sure "Prompt for username and password" is selected. We have a log in window settings screenshot available too. Click "OK," and restart your computer. This should ensure that you will be asked for your username and password.
  
  Authorization Required
  If you are receiving a Log In Window, and you enter your username and password but still get an "Authorization Required" page, first check that you are entering your username and password in all lowercase. "JSmith" is not the same as "jsmith"! After verifying that you are using the correct username, password, and case, the next thing to do is to clear your cache file, following the cache-clearing instructions specific to your browser.
  
  Parameter Errors or
  Sign In is OK But Downloads Fail
  Possible ways to get this error include:
  

  • - Having download accelerator software installed on your machine.
  • - An incompatible or corrupted version of Acrobat Reader installed for your current Web browser.
  • - An older version of Internet Explorer (3.0 or earlier) or an international version of Internet Explorer

  You will probably need to reinstall Acrobat or disable your current download acceleration software to get around this. However, if you simply want to view your PDF right this second, you can usually download it to disk as a quick fix.
  
  Need to Use Acrobat To Open PDFs
  If you choose to have Microsoft Word or some other program open PDFs, you may simply be seeing them as a lot of garbage on your screen. In order to fix this on the Windows platform, open your Documents folder and choose the Tools>Folder Options (Windows 2000) or the View>Folder Options menu item. Then select the File Types tab. Next, scroll through the list of files until you find the PDF file type on the list. There should be a Change button in the panel, which you can then click. You should get a list of programs, including Acrobat Reader. Select Acrobat Reader and click the OK button. Close the File Options window. Acrobat Reader should now be the default program to handle PDF documents.
  
  Downloading PDFs To Disk
  Sometimes it is possible to bypass browser errors by simply downloading the PDF straight to your Documents folder. To do this, find the link to the PDF that you want to view and right-click on it. You should get a menu with a list of options. Click on the option that says "Save Transfer As..." and save the resulting PDF to your Documents folder. Then open your Documents folder and double-click the PDF you just downloaded. Adobe Acrobat should open the file and let you view and print it from within Acrobat. If you have previously had memory problems while printing, you should make sure to close all other open windows before starting to print.